Return & Refund Policy
At HATCHEASE, we are committed to providing you with top-quality pet products that meet your satisfaction. Our return and refund policy is designed to ensure a smooth and pleasant shopping experience.
Returns & Exchanges
If you are not completely satisfied with your purchase, you can request a return or exchange within 30 days of delivery. Please contact us first at support@hatchease.com for any return inquiries.
Return Due to Change of Mind
To qualify for a return due to a change of mind, the following conditions must be met:
- The item must be in its original, unopened, and undamaged condition, with all accessories included.
- Your return request email must include your Order Number, a Description of the item, and the Reason for Return.
We will provide you with a return label to send the item back to our warehouse. Please note that you are responsible for the shipping costs associated with returning the item. Once we receive the returned product, we will process your refund to the original payment method within 3 business days.
Return Due to Faulty or Damaged Products
If your item arrives damaged or faulty, or if you received the wrong product, please contact us within 30 days. Provide a photograph and description of the issue. We will promptly arrange for a repair, replacement, or refund of the faulty item.
In these cases, return shipping costs will be covered by HATCHEASE. Refunds will be processed to your original payment method within 3 business days of receiving the returned item.
Order Cancellation Before Shipment
If you wish to cancel your order before it has shipped, please contact us immediately at support@hatchease.com and provide your order number. Your refund will be processed, and a credit will be applied to your original payment method within 3 business days.
Order Cancellation After Shipment
If you need to cancel your order after it has shipped, please keep the item in its original condition and contact us for a return label. You will be responsible for the return shipping costs. Once we receive the returned item, a full refund will be credited to your original payment method within 3 business days.
Need Further Assistance?
If you have any questions that are not covered in this policy, please reach out to us at support@hatchease.com or via our live chat for further assistance.